|Inportant customer information|
The Baggagetrain, 10 Lynfield close, Connah’s Quay, Deeside, Flintshire, Ch5 4TR.
Making A Purchase:
Making a purchase could not be easier. Just browse our e-shop, and click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. .
Orders may be placed via the e-shop, by post or over the phone. Please email lists in advance of phone calls to speed up my response time to ensure I get the right codes written down. All payments though the e-shop at the moment will be though PayPal. Credit cards payment are not accepted unless via PayPal. .
Shipping and Handling:
The order will be sent by cheapest available method unless otherwise requested. There is a flat rate cost for shipping and handling on all orders up to £20.00. UK £2.50: Europe £3.50: USA and Canada £4.50 and the rest of the world £6.00. All orders over this please contact us for details. .
Metal items are normally dispatched straight away, unless it is a large order. Please allow at least 28 days for production of all resin items. At busier times, or when a mould needs to be replaced, these lead times may be exceeded. Please use them as a guide only. .
All items are made to order. I hold minimal stocks of resin items because of space restrictions in my workshop. .
The Baggagetrain is not VAT registered; consequently our prices are not subject to additional VAT charges. The price displayed is the price you pay.If you are ordering from outside the UK you may have to pay import taxes or customs duties. We are not responsible for these charges. We suggest you contact your local customs office to establish what charges (if any) you may incur. .
Should your ordered products arrive damaged The Baggagetrain will replace them if you return them to us at your own expense. If you wish to insure your parcel please tell us at the point of ordering for a quote. .
10 Lynfield close,
Tel 44 (0) 1244 818504
Mobile 44 (0) 79464635326.
The Baggagetrain does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes.
Should your ordered products arrive damaged The Baggagetrain will replace them if you return them to us at your own expense. .
Payment on dispatch of goods
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
We store and process customer data in accordance with the current legal requirements of the Data protection Act UK.
You are entitled to receive information and to amend, block and delete your stored data. Please contact firstname.lastname@example.org or send us your request by post.
Your right to cancel the contract exists from the moment that you purchase your goods until the expiry of seven working days beginning with the day after the day that you receive the goods. We will require the return of any goods that are the subject of a cancellation notice in good condition and at your cost. We recommend that you use registered post or recorded delivery when returning goods.On receipt of the returned goods, and within 30 days of you giving your notice of cancellation, we will reimburse without charge, any sum that you have paid for the goods (excluding shipping and handling).
Your statutory rights are not affected.